Data and AI agents give a lift to TK Elevator service technicians
In a Microsoft feature, TK Elevator service technician Torben Teichmann in Düsseldorf describes how his work has changed. He used to ask around to find the right elevator, dig up handwritten service notebooks and search hundreds of pages of manuals, then write up notes in his car.
Now an AI app built with Microsoft Foundry and Azure OpenAI briefs him on his phone or tablet before he enters a building: which elevator, which floor, what the issue is and which tools to bring. He can also search digital manuals and the elevator's service history.
After the job, a voice agent asks him about the work and records his answers without any typing, asking follow-up questions when needed. Those notes feed the records used by TKE's roughly 25,000 technicians worldwide. "I love AI. It's really easy," Teichmann said. "I'm the boss at the job site and the AI is my buddy that gives advice."
Summary written by Readthrough from the original article. The full story, with photos and any updates, is at Microsoft Source (all).
